bandardewi Privacy Policy

This page describes what we collect when you use bandardewi and how we keep that data protected. We operate an online gaming platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports selections across supported jurisdictions. Our service is available only where local law permits.

When you create a bandardewi account, deposit funds, place selections, or withdraw winnings, we collect personal information necessary to process your request, verify your identity, and comply with regulatory obligations. This policy explains what data we collect, how we use it, who has access to it, and what rights you have.

We commit to protecting your privacy through encryption, access controls, and strict third-party agreements. If you have privacy questions or wish to exercise your rights, contact our support team via the Help Centre in your account.

What data we collect on bandardewi

We collect the following information when you use our platform:

• Account information: email address, password (hashed), phone number, full name, date of birth, residential address, government-issued ID number (KTP, passport, or equivalent).
• Payment information: your bank account number or e-wallet ID (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), deposit and withdrawal history, transaction timestamps, amounts, and status.
• Selection activity: every selection you place (match, outcome, stake, odds, settlement result, payout), timestamp of placement, and any edits or cancellations.
• Device and location data: IP address, browser type, device type, operating system, approximate geographic location (inferred from IP).
• Support interactions: any messages you send to our Help Centre, including subject, content, attachment details, and timestamps.

We do not collect unnecessary data. We do not ask for your mother's maiden name, social security number, or financial statements beyond what is required for deposit and withdrawal processing.

How we use your data on bandardewi

We use the data we collect for the following purposes:

• Account management: processing your registration, login, password reset, account recovery, and profile updates.
• Payment processing: processing deposits and withdrawals with your chosen payment provider (mobile banking, local payment, online payment, bank transfer, etc.).
• Selection settlement: recording your selections, verifying outcomes against official sources (Liga 1, Piala AFF, Champions League, etc.), calculating payouts, and crediting your account.
• Compliance and regulation: verifying your identity (KYC), detecting fraud, combating money laundering, and responding to lawful requests from regulators or law-enforcement agencies.
• Customer support: responding to your Help Centre requests, investigating disputes, and keeping a record of our communications.
• Service improvement: analyzing account usage patterns to identify technical issues, improve user experience, and optimize our platform.

We do not sell your personal data to third parties for marketing or advertising purposes. We do not use your data to profile you for targeted advertising outside bandardewi. We do not share your email, phone number, or ID information with unrelated companies.

Third-party processors and data sharing

We share your data only with service providers who process it on our behalf under strict confidentiality agreements. These include:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks (local payment, online payment, e-wallet, mobile banking) receive your bank account or e-wallet ID, deposit amount, and transaction timestamp to process deposits and withdrawals.
• ID verification service: a third-party KYC provider may receive your photo ID and residential address to verify identity automatically. We use this service only for account verification; your data is not retained by the provider beyond the verification window.
• Hosting and backup: our servers may sit outside your jurisdiction (e.g., in Singapore, Australia, or Southeast Asia) and are managed by third-party hosting providers. All data in transit is encrypted; data at rest is encrypted on disk.
• Regulators and law enforcement: if required by court order, regulatory request, or law-enforcement investigation, we disclose data to the requesting authority. We do not voluntarily share data with government agencies.

All third-party processors are contractually bound to use your data only for the purpose stated and must implement standard security practices (encryption, access controls, audit logging).

Cookies and tracking on bandardewi

We use cookies and similar tracking technologies to improve your experience on bandardewi. These include:

• Session cookies: keep you logged in during your bandardewi session; deleted when you logout.
• Preference cookies: remember your language choice, theme preference, and account settings.
• Analytics cookies: help us understand how you use bandardewi (which pages you visit, how long you stay, what actions you perform). This data is anonymized and is not linked to your identity.

We do not use third-party tracking cookies or pixel tags for cross-site advertising. We do not sell analytics data to data brokers. You can disable cookies in your browser settings, though this may reduce bandardewi functionality (e.g., you may need to login repeatedly).

Data retention and deletion

We retain account data as long as your account is active. When you close your bandardewi account, we retain personal data for a minimum of five years to comply with anti-money-laundering and tax obligations. After this period, data is securely deleted or anonymized.

Selection history and transaction records are retained indefinitely to allow you to download your account history and to support dispute resolution. If a selection is disputed or under investigation, we retain all related data (communication logs, settlement records, video footage from live-dealer games) until the dispute is resolved.

We delete cookies upon logout or after 12 months of inactivity, whichever comes first.

Contact us about privacy

If you have questions about our privacy practices, wish to request your data, or want to exercise your rights, contact our Privacy Officer via the Help Centre in your bandardewi account. Provide your account email and a clear description of your request. We respond within 7 business days.

If you access bandardewi from Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, your data is protected under Indonesian data protection law and this policy. If you are outside Indonesia and access bandardewi where permitted by local law, your data may be transferred internationally under our third-party processor agreements; such transfers are covered by standard contractual clauses ensuring adequate protection.

Summary: bandardewi data protection commitments

We collect personal data—email, ID, payment details, and selection history—only to operate bandardewi and comply with law. We encrypt all sensitive data and restrict access to authorized staff. We do not sell your data to advertisers or share it beyond necessary service providers (payment processors, ID verifiers, hosting services) and regulators. You have the right to request, correct, or delete your data; contact our Help Centre to exercise these rights.

Our servers may be located outside your jurisdiction but are protected by encryption and standard security controls. We retain data for five years after account closure to comply with anti-money-laundering law; selection history and dispute records are retained indefinitely. Cookies are used only for session management and analytics; we do not use third-party tracking for cross-site advertising.

This privacy policy is effective immediately and applies to all bandardewi accounts. We may update this policy from time to time; material changes are announced in your account dashboard. Continued use of bandardewi after a policy update constitutes your acceptance of the new terms. For privacy questions or to exercise your rights, contact our support team via the Help Centre.